The “patient experience” is how Healthcare tells its story. Good communication is a key component of that. It shows that you understand – and care about – your patients’ healthcare journey.
Appointment Gaps
There’s a lot more to appointments than just reminders. We take a holistic approach to the entire appointment experience — before, during, and after the appointment itself.
Awareness Gaps
What do your patients need to know? How can helping them also help you? The key is delivering information that’s timely and relevant — and avoiding the opposite.
Education Gaps
Patients want to learn what they need to know. Give them the information they need, at the right time and place, in the context of their healthcare journey.
Expect the Unexpected
Stuff happens. When surprises pop up, having an agile communication system is more important than ever.
On-Site Gaps
The need to communicate doesn’t stop at registration. Keep your patients happy and informed by keeping the communication going.
Patient Experience Gaps
Communicate coherently and consistently through a single branded channel. Survey patients to learn what you can do better. Send birthday greetings to stay in touch.
First Class Communication
Find out why it’s no longer optional in Healthcare.
Case Management Gaps
Financial Gaps
Internal/Staff Gaps
On-Demand Gaps
