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Patient Experience

The “patient experience” is how Healthcare tells its story. Good communication is a key component of that. It shows that you understand – and care about – your patients’ healthcare journey.

Appointment Gaps

There’s a lot more to appointments than just reminders. We take a holistic approach to the entire appointment experience — before, during, and after the appointment itself.

Awareness Gaps

What do your patients need to know? How can helping them also help you? The key is delivering information that’s timely and relevant — and avoiding the opposite.

Education Gaps

Patients want to learn what they need to know. Give them the information they need, at the right time and place, in the context of their healthcare journey.

Expect the Unexpected

Stuff happens. When surprises pop up, having an agile communication system is more important than ever.

On-Site Gaps

The need to communicate doesn’t stop at registration. Keep your patients happy and informed by keeping the communication going.

Patient Experience Gaps

Communicate coherently and consistently through a single branded channel. Survey patients to learn what you can do better. Send birthday greetings to stay in touch.

First Class Communication

Find out why it’s no longer optional in Healthcare.

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WHAT OUR CUSTOMERS ARE SAYING

We have created a great process to connect our people with the community and address their needs once they leave the hospital.