Appointment Gaps
Awareness Gaps
Case Management Gaps
Education Gaps
Expect the Unexpected
Financial Gaps
Internal/Staff Gaps
On-Demand Gaps
On-Site GapsPatient Experience Gaps
Communicate coherently and consistently through a single branded channel. Survey patients to learn what you can do better. Send birthday greetings to stay in touch.
Communicate coherently and consistently through a single branded channel. Survey patients to learn what you can do better. Send birthday greetings to stay in touch.
Birthday Greetings
Send Happy Birthday to patients on their birthday.
- Foster brand loyalty
- Improve satisfaction
- Show them you care
Care Circles
Give each patient a “care circle” for themselves and close family members. Important patient information is automatically shared with spouse, etc.
- Keep everyone informed
- Improve accountability by eliminating single point of failure
- Assist with the logistics (travel, planning, rehab, etc.)
Consolidate Your Communication
Consolidate SMS communication from multiple other systems into a single consistently branded channel. Craft limits on verbosity and timing, shorten hyperlinks, etc.
- Eliminate communication “silos”
- Establish a unified brand
- Avoid alert fatigue
Instant Feedback
Leverage bi-directional communication capability for immediate feedback and improvement.
- Measure patient experience
- Stay on top of issues
- Instantly notify staff
Surveys
Survey patients post-discharge about their experience.
- Increase survey participation
- Keep it simple – on your phone
- Easy integrations (Qualtrics, etc)