What Our Customers Are Saying
We Build Solutions
50% Drop in
PatientEXP helped a large imaging center cut no-shows in half. It’s a lot more than just appointment reminders – we addressed everything from proper per-modality prep instructions to demystifying a confusing parking situation with guided video instructions.
25% Increase in Urgent Care Visits vs. ED
In a large health system with newly acquired Urgent Care clinics, PatientEXP identified and targeted high frequency, low severity ED visitors to let them know they had a better option in their neighborhood. Urgent Care visits increased 25% vs. ED visits. In the end, everyone wins.
30% of Portal Activations
PatientEXP smashed a health system’s goals for portal adoption by messaging patients at the right time – just after their visit. As a result, portal activation increased dramatically with 30% of all activations originating from PatientEXP.
50% Reduction in CHF Readmits
A large hostpital was getting dinged for congestive heart failure (CHF) readmits within 30 days. PatientEXP built an automated interactive monitoring & compliance protocol with human hand-off for patients deemed at risk of complications. The result was a 50% drop in CHF readmits.
Where Are the Gaps?
“We have created a great process to connect our people with the community and address their needs once they leave the hospital.”
Randy Granata, RN
Ascension St. Vincent’s Birmingham