Influential Conversation
Digital Health Guide improves patient/consumer experience, influence, education, compliance and satisfaction. It is far more advanced than bulk texting or ineffectual web and/or portal reliance.
Converse with patient consumers in a way they prefer to communicate — a highly automated yet very personalized manner.
Seamlessly integrate these influential conversations into the overall fabric of the health system and serviced population.
Effortlessly listen to the unspoken conversational elements hidden inside the voluminous health system data stream to produce automated guidance and interaction.
PatientEXP’s Digital Health Guide transforms SMS into a high-value, bi-directional, interactive user interface that patients overwhelmingly prefer with a proven 99.1% acceptance rate.
Satisfy patient/consumer communication demands, reduce cost, extend expertise, create loyalty, change behaviors, and facilitate better financial performance. Continuously improve using real-time behavior modification and experiment engine to test and verify every patient communication in order to know the best way to refine, nudge and achieve, and to optimize how, when and what to communicate.
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What? Where? When? How?
With the Digital Health Guide’s help, patients know where to go, what to do, how they need to prepare, how to comply, when action needs to be taken and what to change — not just for appointments, procedures and related preparatory and follow-up activities — but across a patient’s entire health system experience, using SMS as the guided user interaction.
A patient interacts with a complete “itinerary” of all the system-wide appointments, relevant clinical education, phone call links, directions, wayfinding, wait times, clinical prep, financial prep, and confirmations, all with behavior modification testing ensuring perfectly timed convenience, content and personalized connection.
Communication continues with smart “welcoming,” expectation setting, couponing, one-click linking to relevant systems, compliance aides and avoiding waiting room dissatisfaction.
Post-visit continues with interactions such as perfectly timed “thank yous” prompting actions such as reading instructions, surveys, portal activation, or reviewing results. Condition-specific follow-up conversations can be continued and new behavior prompting services can begin.
Weave more effective and efficient post-acute care into the enterprise framework instead of a siloed activity. Solve family circle communication issues that plague satisfaction, all managed easily using an interactive SMS user interface.