Communication Gaps

There’s a lot more to appointments than just reminders. We take a holistic approach to the entire appointment experience — before, during, and after the appointment itself.

What do your patients need to know? How can helping them also help you? The key is delivering information that’s timely and relevant — and avoiding the opposite.

Think outside the building. Interact with patients before & after their stay to ensure they are getting their meds, staying healthy, and keeping up-to-date. Address issues & questions before they become problems.

Patients want to learn what they need to know. Give them the information they need, at the right time and place, in the context of their healthcare journey.

Stuff happens. When surprises pop up, having an agile communication system is more important than ever.

Set co-pay expectations. Notify about important insurance changes. Guide patients to the most appropriate resources.

Communicate internally to stay on top of operational needs. Notify appropriate staff members about events as they occur in real-time.

Arm your staff with a variety of ad hoc notifications that can be activated when needed and customized for your locations, providers, and workflow.

The need to communicate doesn’t stop at registration. Keep your patients happy and informed by keeping the communication going.

Communicate coherently and consistently through a single branded channel. Survey patients to learn what you can do better. Send birthday greetings to stay in touch.