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PatientEXP Reduces
Readmission Rates

Care managers using PatientEXP’s Enterprise Outreach Platform (EOP) are proven to reduce readmissions for key disease states by 50%.
By partnering with your care managers to deliver value-driven care transformation, PatientEXP improves the patient experience as well as financial and clinical outcomes.
Care managers serve a significant role in improving the clinical quality of care by reinforcing a consistent and clear message to the patient during their entire hospitalization, not just at the time of discharge. PatientEXP extends your care management team automatically and virtually after the patient visit by leveraging the EOP.

How Does It Work?

The PatientEXP Enterprise Outreach Platform communicates automatically with patients after discharge through using physician-vetted, interactive question & answer protocol.
Patient responses are monitored and evaluated and a decision is made, if and when necessary, to hand the patient back to a human care manager.
The result is that the majority of patients who have no post-discharge issues are handled entirely automatically by the EOP, while care managers focus on those patients who need further attention.
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Better Outcomes Means Lower Cost

The Hospital Readmissions Reduction Program (HRRP) incentivizes hospitals to improve communication and care coordination to better engage patients and caregivers in discharge plans and, in turn, reduce avoidable readmissions and penalties.
But, you can’t stop at the discharge. On-going automated assessments can improve outreach for patients at risk for readmission.
CMS includes the following conditions for 30-day risk-standardized unplanned readmission measures in the program:
  • Acute myocardial infarction (AMI)
  • Chronic obstructive pulmonary disease (COPD)
  • Heart failure (HF)
  • Pneumonia
  • Coronary artery bypass graft (CABG) surgery
  • Elective primary total hip arthroplasty and/or total knee arthroplasty (THA/TKA)
Both readmission reduction and effective patient satisfaction scores impact the CMS value-based purchasing reimbursement calculations.
Contact PatientEXP for a free assessment to see how PatientEXP can help protect your hospital by reducing the risk of readmissions.
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Get Started

For more information or a web demonstration please contact Jon Tulloch, SVP Business Development at jont@patientexp.com or complete our brief information request form.

Where Are the Gaps?

First Class Communication

Find out why it’s no longer optional in Healthcare.

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WHAT OUR CUSTOMERS ARE SAYING

We have found we are in the single digits instead of 20% heart patients re-admitting.