Appointment Gaps
Awareness Gaps
Case Management Gaps
Education Gaps
Expect the Unexpected
Financial Gaps
Internal/Staff Gaps
On-Demand Gaps
Patient Experience GapsOn-Site Gaps
The need to communicate doesn’t stop at registration. Keep your patients happy and informed by keeping the communication going.
The need to communicate doesn’t stop at registration. Keep your patients happy and informed by keeping the communication going.
Facility Updates
Notify on-site patients about important facility-related status changes/updates.
- Improved logistics and navigation
- Avoid confusion during & after construction
On-Site Welcome Package
Create a virtual front door by delivering a welcome/registration message, campus maps, directions to food court, coupons for services.
- Create brand loyalty
- Promote internal services and shops
- Improve patient satisfaction
- Reduce no shows and late visits
Real-time Procedure Updates
Notify families with updates directly from the exam or operating room. Pre-canned or free text messages triggered from the PatientEXP GUI. Can also relay messages from the EMR such as Epic OpTime, ASAP (ED), Cerner Surginet, etc.
- Provide real-time updates for anxious family members
- Provide personal touch and caring
- Automation for personalization
Return to Area of Treatment
Notify waiting families when to return to the check-in desk. Allows families to freely roam the facility instead of having to wait nearby.
- Improves ER satisfaction
- Avoid ER overcrowding
Spot Surveys
One question “spot” surveys to stay ahead of problems and complaints with on-site facilities, etc.
- Real-time satisfaction monitoring
- Allows for addressing issues while the patient is still on campus