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Communication Gaps

Healthcare prioritizes treatment, but communication sometimes gets left behind. Good communication is essential to not only a positive patient experience but also positive patient outcomes.

Appointment Gaps

There’s a lot more to appointments than just reminders. We take a holistic approach to the entire appointment experience — before, during, and after the appointment itself.

Awareness Gaps

What do your patients need to know? How can helping them also help you? The key is delivering information that’s timely and relevant — and avoiding the opposite.

Case Management Gaps

Think outside the building. Interact with patients before & after their stay to ensure they are getting their meds, staying healthy, and keeping up-to-date. Address issues & questions before they become problems.

Education Gaps

Patients want to learn what they need to know. Give them the information they need, at the right time and place, in the context of their healthcare journey.

Expect the Unexpected

Stuff happens. When surprises pop up, having an agile communication system is more important than ever.

Financial Gaps

Set co-pay expectations. Notify about important insurance changes. Guide patients to the most appropriate resources.

Internal/Staff Gaps

Communicate internally to stay on top of operational needs. Notify appropriate staff members about events as they occur in real-time.

On-Demand Gaps

Arm your staff with a variety of ad hoc notifications that can be activated when needed and customized for your locations, providers, and workflow.

On-Site Gaps

The need to communicate doesn’t stop at registration. Keep your patients happy and informed by keeping the communication going.

Patient Experience Gaps

Communicate coherently and consistently through a single branded channel. Survey patients to learn what you can do better. Send birthday greetings to stay in touch.

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WHAT OUR CUSTOMERS ARE SAYING

As far as vendors go, PatientEXP is wonderful to deal with. They are great at making things happen, even on the same day if we need it fast.