Appointment Gaps
Awareness Gaps
Case Management Gaps
Education Gaps
Expect the Unexpected
Financial Gaps
Internal/Staff Gaps
On-Demand Gaps
On-Site Gaps
Patient Experience GapsReturn to Area of Treatment
Notify waiting families when to return to the check-in desk. Allows families to freely roam the facility instead of having to wait nearby.
Notify waiting families when to return to the check-in desk. Allows families to freely roam the facility instead of having to wait nearby.
Call To Review Financial Assistance
Request the patient call to review financial assistance opportunities.
- Improve collections
- Reduce delays in payments
- Provide a sense of caring for needy patients
Call To Schedule Appointment
Request the patient call the clinic to schedule an appointment.
- Promote fully automated cancellations and reschedules
- Customized messaging with clinic name, phone & other details
Facility Updates
Notify on-site patients about important facility-related status changes/updates.
- Improved logistics and navigation
- Avoid confusion during & after construction
Insurance Out of Network Notice
Notify patient insurance is out-of-network. Provide a number to call to discuss options.
- Stay ahead of insurance issues
- Avoid frustration for patients
Lab Work Overdue
Sends a message regarding required lab work.
- Avoid unproductive visits
- Improve lab service lines
- Promote wellness
On-Demand Gaps
Arm your staff with a variety of ad hoc notifications that can be activated when needed and customized for your locations, providers, and workflow.
On-Site Gaps
The need to communicate doesn’t stop at registration. Keep your patients happy and informed by keeping the communication going.
On-Site Welcome Package
Create a virtual front door by delivering a welcome/registration message, campus maps, directions to food court, coupons for services.
- Create brand loyalty
- Promote internal services and shops
- Improve patient satisfaction
- Reduce no shows and late visits
Prior Authorization Required Notice
Notify upcoming visit requires prior authorization from primary care provider.
- Reduce delays in providing care
- Prevent unreimbursable services
Real-time Procedure Updates
Notify families with updates directly from the exam or operating room. Pre-canned or free text messages triggered from the PatientEXP GUI. Can also relay messages from the EMR such as Epic OpTime, ASAP (ED), Cerner Surginet, etc.
- Provide real-time updates for anxious family members
- Provide personal touch and caring
- Automation for personalization
Spot Surveys
One question “spot” surveys to stay ahead of problems and complaints with on-site facilities, etc.
- Real-time satisfaction monitoring
- Allows for addressing issues while the patient is still on campus
Trying to Reach You
Trigger a discrete message requesting the patient call for unspecified reasons.
- Ensure patients don’t “slip through the cracks”
- Promote wellness based on patient demographics