Skip to main content

Real-time Procedure Updates

Notify families with updates directly from the exam or operating room. Pre-canned or free text messages triggered from the PatientEXP GUI. Can also relay messages from the EMR such as Epic OpTime, ASAP (ED), Cerner Surginet, etc.

Notify families with updates directly from the exam or operating room. Pre-canned or free text messages triggered from the PatientEXP GUI. Can also relay messages from the EMR such as Epic OpTime, ASAP (ED), Cerner Surginet, etc.

Call To Review Financial Assistance

Request the patient call to review financial assistance opportunities.
  • Improve collections
  • Reduce delays in payments
  • Provide a sense of caring for needy patients

Call To Schedule Appointment

Request the patient call the clinic to schedule an appointment.
  • Promote fully automated cancellations and reschedules
  • Customized messaging with clinic name, phone & other details

Facility Updates

Notify on-site patients about important facility-related status changes/updates.
  • Improved logistics and navigation
  • Avoid confusion during & after construction

Insurance Out of Network Notice

Notify patient insurance is out-of-network. Provide a number to call to discuss options.
  • Stay ahead of insurance issues
  • Avoid frustration for patients

Lab Work Overdue

Sends a message regarding required lab work.
  • Avoid unproductive visits
  • Improve lab service lines
  • Promote wellness

On-Demand Gaps

Arm your staff with a variety of ad hoc notifications that can be activated when needed and customized for your locations, providers, and workflow.

On-Site Gaps

The need to communicate doesn’t stop at registration. Keep your patients happy and informed by keeping the communication going.

On-Site Welcome Package

Create a virtual front door by delivering a welcome/registration message, campus maps, directions to food court, coupons for services.
  • Create brand loyalty
  • Promote internal services and shops
  • Improve patient satisfaction
  • Reduce no shows and late visits

Prior Authorization Required Notice

Notify upcoming visit requires prior authorization from primary care provider.
  • Reduce delays in providing care
  • Prevent unreimbursable services

Return to Area of Treatment

Notify waiting families when to return to the check-in desk. Allows families to freely roam the facility instead of having to wait nearby.
  • Improves ER satisfaction
  • Avoid ER overcrowding

Spot Surveys

One question “spot” surveys to stay ahead of problems and complaints with on-site facilities, etc.
  • Real-time satisfaction monitoring
  • Allows for addressing issues while the patient is still on campus

Trying to Reach You

Trigger a discrete message requesting the patient call for unspecified reasons.
  • Ensure patients don’t “slip through the cracks”
  • Promote wellness based on patient demographics

Ready to Learn More?

Schedule Your Free
Assessment Today

Let’s Talk!