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Facility Updates


Notify on-site patients about important facility-related status changes/updates.

Notify on-site patients about important facility-related status changes/updates.

On-Site Gaps

The need to communicate doesn’t stop at registration. Keep your patients happy and informed by keeping the communication going.

On-Site Welcome Package

Create a virtual front door by delivering a welcome/registration message, campus maps, directions to food court, coupons for services.
  • Create brand loyalty
  • Promote internal services and shops
  • Improve patient satisfaction
  • Reduce no shows and late visits

Real-time Procedure Updates

Notify families with updates directly from the exam or operating room. Pre-canned or free text messages triggered from the PatientEXP GUI. Can also relay messages from the EMR such as Epic OpTime, ASAP (ED), Cerner Surginet, etc.
  • Provide real-time updates for anxious family members
  • Provide personal touch and caring
  • Automation for personalization

Return to Area of Treatment

Notify waiting families when to return to the check-in desk. Allows families to freely roam the facility instead of having to wait nearby.
  • Improves ER satisfaction
  • Avoid ER overcrowding

Spot Surveys

One question “spot” surveys to stay ahead of problems and complaints with on-site facilities, etc.
  • Real-time satisfaction monitoring
  • Allows for addressing issues while the patient is still on campus

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