Appointment Gaps
Awareness Gaps
Case Management Gaps
Education Gaps
Expect the Unexpected
Financial Gaps
Internal/Staff Gaps
On-Demand Gaps
Patient Experience GapsOn-Site Gaps
The need to communicate doesn’t stop at registration. Keep your patients happy and informed by keeping the communication going.
Facility Updates
Notify on-site patients about important facility-related status changes/updates.
- Improved logistics and navigation
- Avoid confusion during & after construction
On-Site Welcome Package
Create a virtual front door by delivering a welcome/registration message, campus maps, directions to food court, coupons for services.
- Create brand loyalty
- Promote internal services and shops
- Improve patient satisfaction
- Reduce no shows and late visits
Real-time Procedure Updates
Notify families with updates directly from the exam or operating room. Pre-canned or free text messages triggered from the PatientEXP GUI. Can also relay messages from the EMR such as Epic OpTime, ASAP (ED), Cerner Surginet, etc.
- Provide real-time updates for anxious family members
- Provide personal touch and caring
- Automation for personalization
Return to Area of Treatment
Notify waiting families when to return to the check-in desk. Allows families to freely roam the facility instead of having to wait nearby.
- Improves ER satisfaction
- Avoid ER overcrowding
Spot Surveys
One question “spot” surveys to stay ahead of problems and complaints with on-site facilities, etc.
- Real-time satisfaction monitoring
- Allows for addressing issues while the patient is still on campus