Appointment Gaps
Awareness Gaps
Case Management Gaps
Education Gaps
Expect the Unexpected
Financial Gaps
Internal/Staff Gaps
On-Demand Gaps
On-Site Gaps
Patient Experience GapsCall To Review Financial Assistance
Request the patient call to review financial assistance opportunities.
Request the patient call to review financial assistance opportunities.
Call To Schedule Appointment
Request the patient call the clinic to schedule an appointment.
- Promote fully automated cancellations and reschedules
- Customized messaging with clinic name, phone & other details
Insurance Out of Network Notice
Notify patient insurance is out-of-network. Provide a number to call to discuss options.
- Stay ahead of insurance issues
- Avoid frustration for patients
Lab Work Overdue
Sends a message regarding required lab work.
- Avoid unproductive visits
- Improve lab service lines
- Promote wellness
On-Demand Gaps
Arm your staff with a variety of ad hoc notifications that can be activated when needed and customized for your locations, providers, and workflow.
Prior Authorization Required Notice
Notify upcoming visit requires prior authorization from primary care provider.
- Reduce delays in providing care
- Prevent unreimbursable services
Real-time Procedure Updates
Notify families with updates directly from the exam or operating room. Pre-canned or free text messages triggered from the PatientEXP GUI. Can also relay messages from the EMR such as Epic OpTime, ASAP (ED), Cerner Surginet, etc.
- Provide real-time updates for anxious family members
- Provide personal touch and caring
- Automation for personalization
Return to Area of Treatment
Notify waiting families when to return to the check-in desk. Allows families to freely roam the facility instead of having to wait nearby.
- Improves ER satisfaction
- Avoid ER overcrowding
Trying to Reach You
Trigger a discrete message requesting the patient call for unspecified reasons.
- Ensure patients don’t “slip through the cracks”
- Promote wellness based on patient demographics