Appointment Gaps
Awareness Gaps
Case Management Gaps
Education Gaps
Expect the Unexpected
Financial Gaps
Internal/Staff Gaps
On-Demand Gaps
On-Site Gaps
Patient Experience GapsClinical Notifications
Notify staff on clinical events via text, e.g., new positive Covid result. Custom targeting per event type.
Notify staff on clinical events via text, e.g., new positive Covid result. Custom targeting per event type.
Appointment Cancel Notifications
Notify staff in real-time when an appointment at their clinic is canceled via text reminder reply.
- Automate scheduling process
- Reduce staff phone calls
- Prevent system leakage
Data Reports & Exports
Define custom reports that track strategic goals. Export communication records from PatientEXP into Salesforce and/or customer’s EMR, etc.
- Marry SMS outreach with CRM functions
- Consistent messaging with audit trail
- Exports in various formats (HL7, CSV, etc.)
Internal/Staff Gaps
Communicate internally to stay on top of operational needs. Notify appropriate staff members about events as they occur in real-time.
Issue Tracking
Real-time notification mechanism for internal issue management. Easy integration with popular issue tracking systems.
- Allow for mobile escalation
- Ability to connect with mobile staff
- Custom staff alerts
Provider Compliance
Notify medical staff regarding required forms, etc.
- Keep providers up-to-date
- Automate compliance follow-up
Streamline Operations
Staff can use simple interactive texting to streamline a variety of internal HR and operational tasks.
- Enter absence or sick requests
- Staff checklist/compliance
- Staff questionnaires