Appointment Gaps
Awareness Gaps
Case Management Gaps
Education Gaps
Expect the Unexpected
Internal/Staff Gaps
On-Demand Gaps
On-Site Gaps
Patient Experience GapsFinancial Gaps
Set co-pay expectations. Notify about important insurance changes. Guide patients to the most appropriate resources.
Billing Notifications
Keep families up to date with current billing amounts, payments, and how to access their bill.
- Payment confirmation
- Set expectations to avoid surprises
- Provide info on payment plans & options
Co-pay Instructions
Set co-pay/out-of-pocket expectations before the visit. Link to payment portal to capture co-pay ahead of time.
- Improve collections and payment delays
- Reduce cancelled visits
Emergency Room Redirection
Guide low-severity Emergency Room patients to more convenient urgent care.
- More appropriate location of care
- Improve ED admit rate
- Reduce ED overcrowding and wait time
Experiment Engine
Conduct experiments and measure which strategy works best.
- Constant improvement of campaigns
- Real-time effectiveness monitoring
Insurance Checks
Pro-actively detect & notify patients regarding insurance issues.
- Improve collections
- Avoid patient hassles
Service Line Promotion
Target patients with information about available services relevant to them.
- Connect patients with resources
- Guide & build trust