Appointment Gaps
Awareness Gaps
Case Management Gaps
Expect the Unexpected
Financial Gaps
Internal/Staff Gaps
On-Demand Gaps
On-Site Gaps
Patient Experience GapsEducation Gaps
Patients want to learn what they need to know. Give them the information they need, at the right time and place, in the context of their healthcare journey.
Clinic Relocations
Message patients having appointments at a specific clicnic that the clinic is temporarily or permanently relocating. Provide the new clinic address with a Google Maps link.
- Avoid no shows or missed visits
- Patient satisfaction
Insurance Updates
Alert patients about upcoming changes to insurance coverage or requirements. Target patients by insurance provider or plan.
- Identify and message target audience
- Improve collections
Post-Discharge Instructions
Make important post-discharge instructions available right on the phones of patient and the family members in their care circle.
- Improve outcomes
- Reduce calls/follow up from clinical staff
- Reduce re-admits
- Speed up recovery
Prep Instructions
Send timely notifications about how to prepare for upcoming procedures of all types. Customizable by appointment type and provider. Provide a phone number for questions.
- Surgical prep and what to avoid prior
- Post-Op follow up and instructions
- Avoid utilization gaps
- Reduce delays
Safety Programming
Keywords like WATER SAFETY enroll for child water safety tips, SAFE SLEEP for baby safe sleeping habits, etc.
- Promote community safety and well-being
- Service differentiation
- Show them you care
Support Group Notifications
Notify patients about disease-specific support groups – epilepsy, asthma, etc. Meeting times/locations and links to sign up.
- Promote condition-related safety and treatment
- Promote a service line to address specific conditions