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Call To Schedule Appointment


Request the patient call the clinic to schedule an appointment.

Request the patient call the clinic to schedule an appointment.

Call To Review Financial Assistance

Request the patient call to review financial assistance opportunities.
  • Improve collections
  • Reduce delays in payments
  • Provide a sense of caring for needy patients

Insurance Out of Network Notice

Notify patient insurance is out-of-network. Provide a number to call to discuss options.
  • Stay ahead of insurance issues
  • Avoid frustration for patients

Lab Work Overdue

Sends a message regarding required lab work.
  • Avoid unproductive visits
  • Improve lab service lines
  • Promote wellness

On-Demand Gaps

Arm your staff with a variety of ad hoc notifications that can be activated when needed and customized for your locations, providers, and workflow.

Prior Authorization Required Notice

Notify upcoming visit requires prior authorization from primary care provider.
  • Reduce delays in providing care
  • Prevent unreimbursable services

Real-time Procedure Updates

Notify families with updates directly from the exam or operating room. Pre-canned or free text messages triggered from the PatientEXP GUI. Can also relay messages from the EMR such as Epic OpTime, ASAP (ED), Cerner Surginet, etc.
  • Provide real-time updates for anxious family members
  • Provide personal touch and caring
  • Automation for personalization

Return to Area of Treatment

Notify waiting families when to return to the check-in desk. Allows families to freely roam the facility instead of having to wait nearby.
  • Improves ER satisfaction
  • Avoid ER overcrowding

Trying to Reach You

Trigger a discrete message requesting the patient call for unspecified reasons.
  • Ensure patients don’t “slip through the cracks”
  • Promote wellness based on patient demographics

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