Appointment Gaps
Awareness Gaps
Case Management Gaps
Education Gaps
Expect the Unexpected
Financial Gaps
On-Demand Gaps
On-Site Gaps
Patient Experience GapsInternal/Staff Gaps
Communicate internally to stay on top of operational needs. Notify appropriate staff members about events as they occur in real-time.
Appointment Cancel Notifications
Notify staff in real-time when an appointment at their clinic is canceled via text reminder reply.
- Automate scheduling process
- Reduce staff phone calls
- Prevent system leakage
Clinical Notifications
Notify staff on clinical events via text, e.g., new positive Covid result. Custom targeting per event type.
- Allow for mobile escalation
- Ability to connect with mobile staff
Data Reports & Exports
Define custom reports that track strategic goals. Export communication records from PatientEXP into Salesforce and/or customer’s EMR, etc.
- Marry SMS outreach with CRM functions
- Consistent messaging with audit trail
- Exports in various formats (HL7, CSV, etc.)
Issue Tracking
Real-time notification mechanism for internal issue management. Easy integration with popular issue tracking systems.
- Allow for mobile escalation
- Ability to connect with mobile staff
- Custom staff alerts
Provider Compliance
Notify medical staff regarding required forms, etc.
- Keep providers up-to-date
- Automate compliance follow-up
Streamline Operations
Staff can use simple interactive texting to streamline a variety of internal HR and operational tasks.
- Enter absence or sick requests
- Staff checklist/compliance
- Staff questionnaires