Appointment Gaps
Awareness Gaps
Case Management Gaps
Education Gaps
Expect the Unexpected
Financial Gaps
Internal/Staff Gaps
On-Demand Gaps
On-Site Gaps
Patient Experience GapsInsurance Checks
Pro-actively detect & notify patients regarding insurance issues.
Pro-actively detect & notify patients regarding insurance issues.
Billing Notifications
Keep families up to date with current billing amounts, payments, and how to access their bill.
- Payment confirmation
- Set expectations to avoid surprises
- Provide info on payment plans & options
Co-pay Instructions
Set co-pay/out-of-pocket expectations before the visit. Link to payment portal to capture co-pay ahead of time.
- Improve collections and payment delays
- Reduce cancelled visits
Emergency Room Redirection
Guide low-severity Emergency Room patients to more convenient urgent care.
- More appropriate location of care
- Improve ED admit rate
- Reduce ED overcrowding and wait time
Experiment Engine
Conduct experiments and measure which strategy works best.
- Constant improvement of campaigns
- Real-time effectiveness monitoring
Financial Gaps
Set co-pay expectations. Notify about important insurance changes. Guide patients to the most appropriate resources.
Service Line Promotion
Target patients with information about available services relevant to them.
- Connect patients with resources
- Guide & build trust