Appointment Gaps
Awareness Gaps
Case Management Gaps
Education Gaps
Expect the Unexpected
Financial Gaps
Internal/Staff Gaps
On-Demand Gaps
On-Site Gaps
Patient Experience GapsMake Intelligence Actionable
Apply case management communication protocols to patients flagged by AI tools as likely to have future problems.
Apply case management communication protocols to patients flagged by AI tools as likely to have future problems.
Case Management Gaps
Think outside the building. Interact with patients before & after their stay to ensure they are getting their meds, staying healthy, and keeping up-to-date. Address issues & questions before they become problems.
Drug Adherence
Confirm prescriptions got filled & notify provider if not.
- Improve outcomes
- Improve retail pharmacy revenue
Post-Discharge Protocols
Disease-specific monitoring/flowchart to reduce re-admissions. Hybrid automated/manual – automate monitoring while all is well (most patients) but dispatch to human case manager when needed.
- Reduce re-admits
- Automate clinical escalation
- Improve outcomes
- Extend Care Management staff
Rehab/Recovery
Send rehab/procedure recovery information coordinated with the patient’s recovery schedule.
- Improve outcomes
- Prevent further injury
Results Notification
Send a secure link to procedure results as soon as they become available.
- Promote ownership of health
- Promote portal activation and utilization
- Reduce staff phone calls
Wellness Reminders
Notify patients when due for annual checkup.
- Improve population health
- Automate wellness monitoring
- Improve access and revenue