Appointment Gaps
Awareness Gaps
Case Management Gaps
Education Gaps
Expect the Unexpected
Financial Gaps
Internal/Staff Gaps
On-Demand Gaps
On-Site Gaps
Patient Experience GapsInstant Response Keywords
Provide simple text commands that return a variety useful information. MYCHART might return MyChart app install link; ADDRESS might return the upcoming appointment’s address; etc.
Provide simple text commands that return a variety useful information. MYCHART might return MyChart app install link; ADDRESS might return the upcoming appointment’s address; etc.
Awareness Gaps
What do your patients need to know? How can helping them also help you? The key is delivering information that’s timely and relevant — and avoiding the opposite.
Custom Blasts
Custom targeting & messaging of all kinds. Control access using Active Directory groups.
- Service differentiation
- Allow for condition-based targeting and messaging
- Promote service lines to specific sets of patients
Flu Shot Reminders
Message patients with flu shot reminders in early Fall.
- Improve population health
- Target at-risk populations
- Filter & direct based on past visits
Grand Opening Blasts
Target & notify patients about new location openings.
- Promote new lines of service
- Direct patients to better alternatives
Newborn Insurance Reminders
Remind parents to add their new baby to their insurance coverage, especially for NICU babies.
- Avoid insurance hassles for new parents
- Prevent delays in reimbursement
Patient Portal/MyChart
Notify patients how to sign up for patient portal and MyChart. Time notifications so they correspond with an episode of care.
- Promote health ownership by the patient
- Improve portal activations
- Improve clinical communication
Sports Physical Blasts
Summertime blasts to prompt returning students to get their required sports physicals early.
- Promote PCP’s providing services
- Avoid first day of school pile-ups