Prep Instructions

Send timely notifications about how to prepare for upcoming procedures of all types. Customizable by appointment type and provider. Provide a phone number for questions.

Appointment Gaps

There’s a lot more to appointments than just reminders. We take a holistic approach to the entire appointment experience — before, during, and after the appointment itself.

Booking Confirm

Notify immediately when an appointment is booked with appointment details and contact info.

Confirm details immediately
Provide a clickable appointment record
Provide contact and directions info

Cancellation Blasts

Bulk alerts to patients about clinic closure or provider unavailability due to weather or other circumstances. Staff member selects clinic, provider, dates and times.

Prevent unnecessary travel to closed locations
Eliminate the need to call all parties

Clinic Maps & Directions

Send directions via Google Maps link — but only if there were no recent appointments at that same location.

Create a context aware experience
Prevent unnecessary over-communication

Clinic Relocations

Message patients having appointments at a specific clicnic that the clinic is temporarily or permanently relocating. Provide the new clinic address with a Google Maps link.

Avoid no shows or missed visits
Patient satisfaction

Education Gaps

Patients want to learn what they need to know. Give them the information they need, at the right time and place, in the context of their healthcare journey.

Google Reviews

Send a post-visit “Thank You” message with a link to add a Google Review for the clinic or provider.

Capture positive reviews
Drive patient feedback

Holiday Closure Notice

Notify patients regarding holiday closures.

Increased patient satisfaction

Insurance Updates

Alert patients about upcoming changes to insurance coverage or requirements. Target patients by insurance provider or plan.

Identify and message target audience
Improve collections

Intelligent Reminders

Notify about all upcoming appointments in a single reminder. Interactive reply to confirm or cancel. Real-time integration with EMR. Information available at any time via APPTS command.

Create a single, trusted channel
Avoid alert fatigue
Keep everyone in sync

Parking Information

Show where to park, when to bring parking ticket, construction-related updates, etc. Send videos showing exactly where to go.

Provide next level of service
Patient satisfaction
Expand wayfinding beyond the walls

Post-Discharge Instructions

Make important post-discharge instructions available right on the phones of patient and the family members in their care circle.

Improve outcomes
Reduce calls/follow up from clinical staff
Reduce re-admits
Speed up recovery

Post-Visit Surveys

Send a post-visit “Thank You” message with a link to a survey that can be completed immediately on the patient’s cell phone.

Monitor patient satisfaction
Drive app/portal adoption
Show them you care

Provider Introduction Videos

Send provider introduction & welcome videos to new patients. Start building the relationship before the visit even starts.

Differentiation of service
Allows physicians to promote themselves
Provide a warmer connection and familiarity

Safety Programming

Keywords like WATER SAFETY enroll for child water safety tips, SAFE SLEEP for baby safe sleeping habits, etc.

Promote community safety and well-being
Service differentiation
Show them you care

Support Group Notifications

Notify patients about disease-specific support groups – epilepsy, asthma, etc. Meeting times/locations and links to sign up.

Promote condition-related safety and treatment
Promote a service line to address specific conditions

Ready to Learn More?

Schedule Your Free
Assessment Today

Let’s Talk!